Here are some of the most frequently asked questions

Managed Services

* Do you get into my data? - No. we are watching for the behavior of your network and workstations.  The only time we will handle any data is when you are needing us to, through support of programs or database fixes or migrations. 

* I don't want anyone to login to my network from outside my company. - Our Elite Monitor service is basically a Read Only style of service.  We don't log in to your computers.  There is only 1 direction that any information is seen and that is through a Secure Direct Connection to the CLH Server - an Outbound connection and Not an inbound connection into your servers. The port needed to be open on your servers does not allow incoming communication through that port.  Your network stays very secure and other people cannot log into your servers via our services. 

If you get Elite Manage or Elite Active services, those connections are still secure with Department of Defense style of links between CLH servers and yours.  It is very secure, so-much-so that CLH is able to comply with HIPPA and other regulations that the federal government has set forth for different industries that deal with records and government information.

* How can you see all devices attached to the network - Devices that can plug into a network by using a network cable (RJ45 plug) all come with the reporting function called SNMP - Simple Network Management Protocol - we setup that device to speak to a community and we pickup those signals and convert them to English so they are understandable.  Through SNMP, we see the health of your device, if it is a printer, we can tell if it is low on toner, paper, or in a power-down state.  This is a big part of the Proactive Maintenance Services that are provided by CLH International.

Hardware

* What type of hardware do I need to have - The CLH monitoring and maintenance services are setup to monitor the Microsoft Server environment, but can also monitor Novell and Macintosh environments but will need to have a Windows Server setup to be the main host of the program needed at your office. Call us today to talk to a Customer Service Rep to discuss our services and equipment needed.  Most of the time, if you have a Windows Server and workstations, we will have no problem helping you out with your network and workstations.

Software

* What type of Operating System must we have for your services - In order to watch and maintain your network, we must have the program we have loaded onto a Windows Server environment - Server 2000, Server 2003, Server 2008, or any flavor of Small Business Server for 2003 and 2008.  We then can see operating systems like Novell or Unix as a part of the attached network.