|
Network Management |
ELITE |
ELITE |
ELITE |
|
and
Monitoring |
Manage |
Active |
Monitor |
|
Monitoring & Alert
Notification |
|
24/7 Remote Monitoring |
X |
X |
X |
|
Automated Alert Notification |
X |
X |
X |
|
Bandwidth usage and alerts |
X |
X |
X |
|
Remote Remediation |
X |
X |
Hourly |
|
Onsite Escalation* |
X |
Hourly |
Hourly |
|
24/5 Emergency Support ** |
X |
Hourly |
Hourly |
|
1-hour Remote Support Guarantee |
X |
X |
- |
|
4-hour Onsite Support Guarantee** |
X |
- |
- |
|
Network Management |
|
Online Incident Management |
X |
X |
X |
|
Firewall Monitoring |
X |
X |
X |
|
Proactive Application Maintenance |
X |
X |
- |
|
Server Reboots or Restarts |
X |
X |
- |
|
Online Change Management |
X |
X |
- |
|
Spam Mitigation |
X |
X |
- |
|
Firewall Management |
X |
X |
Hourly |
|
Router Management |
X |
X |
Hourly |
|
ISP Management |
X |
X |
Hourly |
|
Asset Management |
X |
X |
- |
|
Asset Inventory |
X |
X |
X |
|
Device Maintenance |
|
Maintenance Contract Management |
X |
X |
- |
|
Security Patch Management (OS) |
|
X |
|
|
Update Patch Management (Software) |
X |
Hourly |
Hourly |
|
Reporting |
|
MBSA Reporting |
X |
X |
- |
|
Quarterly Reports |
X |
X |
- |
|
Monthly Performance Reports |
X |
X |
X |
|
Health Check Reports |
X |
X |
- |
|
Other Services |
|
Anti-Virus / Anti-Spyware Endpoint Security |
Option |
Option |
- |
|
Backup & Disaster Recovery Solutions |
Option |
- |
- |
|
24x7x365 |
Option |
- |
- |
|
Device Support - Blackberry, Windows
Mobile, iPhone |
Option |
- |
- |
|
* Some restrictions apply, please contact
CLH to find out if on-site support is
available in your area |
|
** Business days - Monday through Friday |
|
|
