Many people don't understand that if a problem doesn't consist of a failed piece of hardware, most problems can be fixed or most network administration can be done over a remote connection.  Time spent in traveling to a location to make a change is easily circumvented by a 30-second login, through a secure connection, and make changes, fix problems, or add new configurations to your network - even after hours when people aren't needing to be on computers.

• Remote support offers you the following type of services:
• Add, administer, and change Users on the network
• Password resets
• File sharing and rights management
• Software configuration and changes
• User workstation errors and user support